PRIVACY POLICY

Privacy Policy – Scooter Pros Boston

Effective Date: 3/3/2026
Website: [scooter-pros.net]

Scooter Pros Boston is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains what information we collect, how it is used, how it is protected, and the rights you have regarding your data.

1. Information We Collect

When you schedule a service appointment through our website, phone, email, text, or other communication channels, we may collect the following personal information:

  • Full name

  • Phone number

  • Email address

  • Service address

  • Scooter make, model, and service-related details

We collect only the information necessary to provide, manage, and complete our mobile scooter repair services.

2. Purpose of Data Collection

Your information is collected and used for legitimate business purposes, including:

  • Scheduling, confirming, and managing service appointments

  • Communicating service updates, changes, or confirmations

  • Coordinating technician dispatch and on-site service

  • Maintaining internal service records and invoices

  • Billing and enforcing rescheduling or late cancellation fees

3. Email Marketing & Opt-In

  • Email marketing communications are only sent if you explicitly consent via the opt-in checkbox on the booking page.

  • Clients who opt-in may receive promotional emails, updates on services, special offers, or other marketing content.

  • Clients who do not opt-in will receive only essential service communications, including appointment confirmations, reminders, and follow-ups.

4. No Payment Information Collected Online

  • Scooter Pros Boston does not collect, process, transmit, or store any payment or billing information through its website.

  • All payments are completed in person at the time of service using approved payment methods directly with the technician.

5. Information Sharing & Disclosure

  • Scooter Pros Boston does not sell, rent, trade, or disclose personal information to third parties.

  • Access to your information is limited strictly to authorized Scooter Pros Boston personnel and technicians who require it to perform scheduled services.

  • Your information may only be disclosed if required by law, legal process, or lawful government request.

6. Data Security Measures

  • Administrative, technical, and operational safeguards are implemented to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

  • Access to stored data is restricted to personnel who require it for service-related purposes.

7. Data Retention

  • Personal information is retained only as long as necessary to fulfill service obligations, maintain business records, and comply with legal or accounting requirements.

  • Clients may request deletion of personal information after service completion, subject to any legal retention obligations.

8. Client Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal data after service completion

Requests will be honored within a reasonable timeframe unless retention is legally required.

9. Policy Updates

  • Scooter Pros Boston reserves the right to update or modify this Privacy Policy at any time.

  • Changes will be reflected on this page with an updated effective date.

  • Continued use of our website or services constitutes acceptance of the revised Privacy Policy.

10. Contact Information

If you have questions about this Privacy Policy or wish to request data access, correction, or removal, contact:

  • Email: serviceteam@scooter-pros.net

  • Phone/Text: 617-991-6258